Understanding HVAC - What Non-Technical Employees Need to Know About HVAC in the Real World
: In stock
Provide a better understanding of all of the aspects of the HVAC business to non-technical employees.
3 CD - set each approx. 1 - 2 hrs in length
Part 1 - The things that make us different are the same
HVAC is defined along with a brief history and the industry’s relevance in modern society is explained. Human comfort is discussed and explained as the primary product that our industry sells. The importance of customer interaction is discussed at all levels in any size company. Business cycles with respect to weather and the economy are revealed. The flow of paperwork within a company and the product chain of distribution are detailed.
Part 2 - How comfort works
Simple definitions are provided for Btu, CFM and a ton of cooling. A distinction is made between furnaces and boilers with an explanation of how both work. AFUE and SEER ratings are defined as well as Energy Star requirements. An air conditioning system is built from the ground up and all major parts are described and explained. A brief discussion is offered on the phase-out of R-22 and the emergence of R-410a. Heat pump operation is explained as well as HSPF and COP ratings. Duct system types are briefly reviewed. The standards and codes that regulate the HVAC industry are discussed.
Part 3 - How much does it cost?
The cost of doing business is explained in detail. The need for training is explained and the trade associations are enumerated. The need to distinguish your company from the competition is discussed. Accessories such as humidifiers, electronic air cleaners, media air cleaners, UV lights, programmable thermostats and HRV/ERVs are all explained and their application discussed.
There are handouts for each part and a set of ten review questions at the end of each of the part.
: Air Conditioning Contractors of America (ACCA)